Overview
Global Tuning Solutions connects its public service information with a customer portal for tuning-file requests. Customers have account, credit, file, and support areas, while administrative screens provide the corresponding management tools.
The automotive identity online
The existing wordmark anchors the public service pages and portal experience.
Website brand mark
The identity used in the website and customer portal.
The challenge
A file-based service needs more than a brochure website. Customers need a place to submit work and retrieve files, and the service team needs a way to manage those exchanges.
The approach
The portal organizes the journey around accounts, credits, file transfers, and support tickets. Public service pages introduce the offering, while separate customer and administrator areas support the operational workflow.
A connected file-service journey
The portal groups the customer’s account, credits, files, and follow-up in one place.
Workflow overview
Account & credits
Access an account and purchase service credits.
Submit a file
Upload files for a tuning-service request.
Retrieve the result
Download returned files and review order history.
Get support
Continue the conversation through support tickets.
Delivered work
- Public automotive-service website pages.
- Customer accounts and credit-purchase screens.
- File-upload, download, and order-history areas.
- Customer support tickets and administrative management screens.
The result
The website and portal provide a structured digital route for file-based service requests and follow-up.